Neil CocklinIt appears that the problems we have been experiencing have been partially resolved. Live sessions should now be working as normal. Currently all recordings remain inaccessible and this is likely to continue until the end of the week. We apologies for any inconvenience caused but this entire episode has been totally beyond our control.
Category: Status
Collaborate Currently Not Working
We are sorry to announce that Collaborate is currently not working. It appears that all of our system accounts have been deactivated which means that no Live sessions or recordings can be accessed. We are working with Collaborate support to resolve this issue. This post will be updated as more information becomes available.
OS X 10.8.4+ Problems Resolved
I’m pleased to announce that as of 31/10/2013 the issues that were stopping users using OS X 10.8.4 and above from connecting to Blackboard Collaborate sessions have been resolved. There is a new method of connecting for these users requiring a one time download of a launcher application. For specific instructions on using the launcher, Continue Reading…
Problems for users on OS X 10.8.4 and above
As of week starting October 21st 2013 we realised that there was a problem for users trying to connect using OS X 10.8.4 or above. This problem should have been easily rectified by a simple building block update. Unfortunately we have not been able to apply this update to our test system without completely breaking Continue Reading…