Windows

Collaborate have a created a launcher utility to address issues with Java on Windows. Please download the Collaborate Launcher Quick Reference Guide PDF for instructions on downloading and use of this tool.

It is vital that you install the launcher otherwise you will NOT be able to join a Collaborate sessions or watch recordings.

Internet Explorer Users

You must be on at least Internet Explorer 9 to be able to connect to a Collaborate session. If you’re not sure what version you’re using, you can find out here.

Windows Users

If you want to host an application share, you will need to have administrator rights on your machine.

Mac OS X

Mountain Lion – 10.8.4 or higher

Collaborate have a created a launcher utility to address issues with Java on OS X. Please download the Collaborate Launcher Quick Reference Guide PDF for instructions on downloading and use of this tool.

It is vital that you install the launcher otherwise you will NOT be able to join a Collaborate sessions or watch recordings.

Earlier versions of OS X

Follow these instructions to install the latest version of Java to your computer.

Users of these versions should update to OS 10.7.3 or later, which is required to run JRE 7.

Choose Software Update from the Apple Menu to check for the latest operating system updates. The ‘OS X Lion v10.7.3 Update’ should be listed as an available update for version 10.7.1 or 10.7.2 computers.

After updating, follow these instructions to install the latest version of Java to your computer.

Follow the directions on the Apple support site to apply a patch for Snow Leopard. Restart your computer once the installation is complete.

Linux

Ubuntu 11.10 (64 bit with 64 bit JVM) with Firefox (Latest Stable Release). For information on Firefox’s public development channels, refer to Firefox’s Releases page. All other Firefox channels are unsupported.

Mobiles and Tablets

You can participate in sessions on Android and iOS devices by downloading the app from your app store.

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  • Published: 3 years ago
  • Updated: 8 months ago