Scheduled Maintenance: 22nd June

On Sunday, June 22, 2014 from 02:00 GMT until Sunday, June 22, 2014 at 10:00 GMT Collaborate and the scheduling system will be “at risk” and possibly unavailable. Blackboard Collaborate web conferencing 12.6.2 is a maintenance release and addresses the following reported issues. Resolved Issues Failed whiteboard pre-loads no longer prevent subsequent pre-loads. Users can Continue Reading…

Collaborate Recording Conversions Problem

It transpires that there is a problem with the recording converter that turns standard Collaborate recordings into mp4 videos. Description – The recording will appear to have converted but when trying to play it back the video will at best be only a few seconds long. The issues is listed as known here: http://support.blackboardcollaborate.com/ics/support/default.asp?deptID=8336&task=knowledge&questionID=2733 Although Continue Reading…

Collaborate Fixed!

Thank you for your patients regarding the problems we have been experiencing with Collaborate since Jan 4th 2014. I can now confirm that recordings are working again and as far as I can tell everything is working as expected.   If you find this not to be the case please get in touch.

Collaborate Problems Partially Resolved

It appears that the problems we have been experiencing have been partially resolved. Live sessions should now be working as normal. Currently all recordings remain inaccessible and this is likely to continue until the end of the week. We apologies for any inconvenience caused but this entire episode has been totally beyond our control.

Collaborate Currently Not Working

We are sorry to announce that Collaborate is currently not working. It appears that all of our system accounts have been deactivated which means that no Live sessions or recordings can be accessed. We are working with Collaborate support to resolve this issue. This post will be updated as more information becomes available.