Help & Support

We are currently phasing out the use of Collaborate Original and as such the support documentation you will find here is primarily focused on Collaborate Ultra. However, Collaborate Original documentation is still available and can be accessed from the menu on the right of the page.

Frequently visited pages

Schedule a Collaborate session

Set up a Collaborate session in your Blackboard course

Check your computer set up in the Collaborate Ultra Lounge

Test your audio and try out Collaborate in advance of your session

Invite guests without a Blackboard log in

Send a link to your session to participants outside Aston University

Browser compatibility

Get the best out of Collaborate and minimise your chance of problems

Having difficulties joining a session

Contact Blackboard Collaborate directly

Need help? Contact the Technology Enhanced Learning team on telsupport@aston.ac.uk