macOS High Sierra users moderating Collaborate Original sessions are unable to load PowerPoint slides onto the whiteboard. Any attempt to load slides result in an error: Workaround Export the presentation slides as images, and load those into the Whiteboard. This … Continued
When opening the Collaborate Mobile app on iOS you may see the following warning: Blackboard Collaborate needs to be updated This app will not work with future versions of iOS. The developer of this app needs to update it to … Continued
Participants are told the session failed to launch if they try to join. A fix for this is available in the latest version of Blackboard, which we are scheduled to upgrade to on November 22nd. In the meantime, the workaround provided … Continued
Blackboard have released a fix for the issue affecting people joining sessions using Collaborate with the Original experience. If you downloaded the Collaborate Launcher between 23 September – 8 October 2016, and you’ve had trouble joining sessions, you will need to download … Continued
You may be unable to launch a Classic Collaborate session using version 1.6.3 of the Collaborate Launcher. The current workaround is to change your settings so that Collaborate .collab files are opened with Java rather than the launcher. There’s information … Continued
Blackboard Learn will be unavailable on Thursday evening.
So you can still run your Collaborate sessions, we can create them for you directly on Collaborate, bypassing Blackboard Learn.
If you are joining a session via an email or a link on a website (not via Blackboard) you may see a Not Found error This is down to a bug in Blackboard which will show you this if you’re logged … Continued
When you upload a PowerPoint to a classic Collaborate session on a Mac using Office 2016, you will be asked to grant file access: This is legimate, and is as a result of Microsoft tightening up the security of Office … Continued
You may run into an error message when downloading the Collaborate launcher using Microsoft Internet Explorer or Edge If you try to run the file, Windows will warn you You will need to use Firefox or Google Chrome to download … Continued
The invited guest link that is sent via email to external guests to access the session no longer works after session edit and saving changes. External invites are removed from the list after making any changes on the session. If … Continued