Can’t share a PowerPoint file: ‘The content didn’t load’

When trying to share a PowerPoint file, clicking on Share Now results in an error.

The content didn’t load. Refresh your browser or report this issue from the Session Menu (P05)


This occurs when the user does not have PowerPoint installed on the computer they are using.


There are three workarounds for this:

1) Use Mozilla Firefox

This affects Chromium browsers, including Google Chrome and Microsoft Edge. Mozilla Firefox is not affected.

2) Export the PowerPoint file to a PDF

If your file is stored on OneDrive:

  1. Open the file
  2. Click the File Menu
  3. Click Save As
  4. Click Download as PDF

3) Get someone else to upload the file for you

As long as they have PowerPoint installed.