Blackboard Collaborate will be unavailable on the morning of 1 August 2018, while Blackboard perform a number of updates. Work will be carried out on both Collaborate Classic and Collaborate Ultra between 0700 and 1200 BST. See details for other … Continued
macOS users will need to install a new launcher at the beginning of August. Blackboard are aware of a known issue in the current macOS Launcher (v1.4), which will prevent users receiving updated files required for an upcoming Collaborate Original … Continued
Blackboard are running a series of 30 minute webinars, each focusing on a tool within Blackboard Collaborate Ultra.
macOS High Sierra users moderating Collaborate Original sessions are unable to load PowerPoint slides onto the whiteboard. Any attempt to load slides result in an error: Workaround Export the presentation slides as images, and load those into the Whiteboard. This … Continued
When opening the Collaborate Mobile app on iOS you may see the following warning: Blackboard Collaborate needs to be updated This app will not work with future versions of iOS. The developer of this app needs to update it to … Continued
Participants are told the session failed to launch if they try to join. A fix for this is available in the latest version of Blackboard, which we are scheduled to upgrade to on November 22nd. In the meantime, the workaround provided … Continued
Blackboard have released a fix for the issue affecting people joining sessions using Collaborate with the Original experience. If you downloaded the Collaborate Launcher between 23 September – 8 October 2016, and you’ve had trouble joining sessions, you will need to download … Continued
You may be unable to launch a Classic Collaborate session using version 1.6.3 of the Collaborate Launcher. The current workaround is to change your settings so that Collaborate .collab files are opened with Java rather than the launcher. There’s information … Continued
Blackboard Learn will be unavailable on Thursday evening.
So you can still run your Collaborate sessions, we can create them for you directly on Collaborate, bypassing Blackboard Learn.
If you are joining a session via an email or a link on a website (not via Blackboard) you may see a Not Found error This is down to a bug in Blackboard which will show you this if you’re logged … Continued
Adam Massey