You may run into an error message when downloading the Collaborate launcher using Microsoft Internet Explorer or Edge If you try to run the file, Windows will warn you You will need to use Firefox or Google Chrome to download … Continued
The invited guest link that is sent via email to external guests to access the session no longer works after session edit and saving changes. External invites are removed from the list after making any changes on the session. If … Continued
If you see an ‘Unable to launch conference’ error when trying to join a session. Blackboard’s advice is to Click Cancel on the error message Close the web conferencing window Download and launch a new meeting file
A recent update to Java results in small/unreadable fonts and strange alignment in the chat window At present, only a workaround is available: downgrade your version of Java If you use the Collaborate Launcher to join sessions, you are unaffected. … Continued
The vast majority of people give access to Collaborate sessions via the Collaborate Scheduler in Blackboard. There is nothing wrong with this and actually there are a number of advantages to do it this way. Once a session has been … Continued
Breakout Rooms could be thought of as a mini Collaborate session inside your Collaborate session. They have most of the features of the main room, such as audio, video, whiteboard and application sharing. They can be used for many things … Continued
The last months have not been Collaborates finest hour in relation to session attendance reporting. Collaborate giveth and Collaborate taketh away… Over the summer we updated the building block which amongst other things brought with it the ability to view … Continued
In some cases the “First Join” and/or “Last Leave” column in session attendance reports that have been requested via Aston’s support team, may be inaccurate. It will appear that the value in the “Total Active” column is incorrect but actually … Continued
When editing a series of sessions (sessions that have been scheduled using the repeat feature) to add a moderator, the added moderator will then not be able to join the session. The clarify, the exact series of steps to replicate … Continued
We are experiencing some intermittent problems with the accuracy of the information being reported to the Grade Centre in relation to session attendance. This has manifested as missing entries. As it is impossible for you to know if entries are … Continued
Adam Massey