We are experiencing some intermittent problems with the accuracy of the information being reported to the Session Attendance List. This has manifested as duplicate entries and/or missing entries. As it is impossible for you to know if entries are missing … Continued
There is an intermittent problem where a user cannot access a Collaborate session and the following error is displayed: Connection failed Unknown user “{your username}” Try again? We suggest first trying logging out of Blackboard and restarting the browser. If … Continued
In the last post about the updates I forgot to write about one of the new features. Before we get into that here’s a reminder that the update to Blackboard and therefore Collaborate will be happening this weekend, on July … Continued
Blackboard Collaborate Web Conferencing – Hosted CA-SAS Service Maintenance Notification Blackboard Collaborate will be performing maintenance during the regularly scheduled maintenance window on Sunday, June 29th, 2014. Begin Time: Sunday, June 29th, 2014 – 02:00am End Time: Sunday, June 29th, … Continued
On July 5th 2014 Blackboard will be updated to the April 2014 Release. This means we also have to update the Collaborate Building block which brings in much greater flexibility to the way in which sessions can be scheduled and … Continued
On Sunday, June 22, 2014 from 02:00 GMT until Sunday, June 22, 2014 at 10:00 GMT Collaborate and the scheduling system will be “at risk” and possibly unavailable. Blackboard Collaborate web conferencing 12.6.2 is a maintenance release and addresses the … Continued
Blackboard Collaborate will be performing maintenance on 13th April 2014. It may be intermittently unavailable between 0300 – 1100 BST. See here for details in other timezones.
It transpires that there is a problem with the recording converter that turns standard Collaborate recordings into mp4 videos. Description – The recording will appear to have converted but when trying to play it back the video will at best … Continued
From Saturday 22nd February 2014 at 07:00pm to Sunday 23rd February at 01:00am Blackboard Collaborate will be updated. No down time is anticipated but it’s possible that Collaborate maybe intermittently unavailable during this period.
On Sunday 9th February 2014 between 03:00am and 11:00am Blackboard Collaborate will be updated. As such Collaborate maybe unavailable during this period. For more information please see this topic on the Blackboard Collaborate support site. http://support.blackboardcollaborate.com/ics/support/KBAnswer.asp?deptId=8336&questionID=1857
Neil Cocklin