Adam MasseyBlackboard Collaborate will be performing maintenance on 13th April 2014. It may be intermittently unavailable between 0300 – 1100 BST. See here for details in other timezones.
Collaborate Recording Conversions Problem
Neil CocklinIt transpires that there is a problem with the recording converter that turns standard Collaborate recordings into mp4 videos. Description – The recording will appear to have converted but when trying to play it back the video will at best be only a few seconds long. The issues is listed as known here: http://support.blackboardcollaborate.com/ics/support/default.asp?deptID=8336&task=knowledge&questionID=2733 Although Continue Reading…
Scheduled Maintenance: Saturday 22nd February
From Saturday 22nd February 2014 at 07:00pm to Sunday 23rd February at 01:00am Blackboard Collaborate will be updated. No down time is anticipated but it’s possible that Collaborate maybe intermittently unavailable during this period.
Scheduled Maintenance: Sunday 9th February
On Sunday 9th February 2014 between 03:00am and 11:00am Blackboard Collaborate will be updated. As such Collaborate maybe unavailable during this period. For more information please see this topic on the Blackboard Collaborate support site. http://support.blackboardcollaborate.com/ics/support/KBAnswer.asp?deptId=8336&questionID=1857
Collaborate Fixed!
Thank you for your patients regarding the problems we have been experiencing with Collaborate since Jan 4th 2014. I can now confirm that recordings are working again and as far as I can tell everything is working as expected. If you find this not to be the case please get in touch.
Collaborate Problems Partially Resolved
It appears that the problems we have been experiencing have been partially resolved. Live sessions should now be working as normal. Currently all recordings remain inaccessible and this is likely to continue until the end of the week. We apologies for any inconvenience caused but this entire episode has been totally beyond our control.
Collaborate Currently Not Working
We are sorry to announce that Collaborate is currently not working. It appears that all of our system accounts have been deactivated which means that no Live sessions or recordings can be accessed. We are working with Collaborate support to resolve this issue. This post will be updated as more information becomes available.
OS X 10.8.4+ Problems Resolved
I’m pleased to announce that as of 31/10/2013 the issues that were stopping users using OS X 10.8.4 and above from connecting to Blackboard Collaborate sessions have been resolved. There is a new method of connecting for these users requiring a one time download of a launcher application. For specific instructions on using the launcher, Continue Reading…
PDF help guides now displayed in pages
Much of the help content provided by Blackboard Collaborate that is available from this site is in pdf format. Previously when navigating to a page that contained this content you would have to click a link to download the pdf and wait for it to open in your plug-in or viewer of choice. We have Continue Reading…
Problems for users on OS X 10.8.4 and above
As of week starting October 21st 2013 we realised that there was a problem for users trying to connect using OS X 10.8.4 or above. This problem should have been easily rectified by a simple building block update. Unfortunately we have not been able to apply this update to our test system without completely breaking Continue Reading…