Collaborate Maintenance: 10 August 2018

Blackboard will perform scheduled infrastructure maintenance on Friday 10 August. Blackboard ‘anticipate no interruption in service as a result of the work being performed… but cannot rule out periods of intermittent availability’. The work will start at 0900 BST and last until 1300. See details for other time zones. See more information on Behind the Continue Reading…

Interruption to service on 12 May 2018

Blackboard Collaborate will be intermittently unavailable for up to six hours during the early morning on Sunday, 12 May 2018. The work will begin at 1300 BST and will last six hours. See details for other time zones. During this maintenance window, Collaborate with the Ultra experience with be unavailable!   Clients using Collaborate Original will be able to Continue Reading…

Blackboard Collaborate Maintenance Notification

Blackboard Collaborate Web Conferencing – Hosted CA-SAS Service Maintenance Notification Blackboard Collaborate will be performing maintenance during the regularly scheduled maintenance window on Sunday, June 29th, 2014. Begin Time: Sunday, June 29th, 2014 – 02:00am End Time: Sunday, June 29th, 2014 – 6:00am Affected Users: CA-SAS Details: During the upcoming maintenance, Blackboard Collaborate services will Continue Reading…

Collaborate Recording Conversions Problem

It transpires that there is a problem with the recording converter that turns standard Collaborate recordings into mp4 videos. Description – The recording will appear to have converted but when trying to play it back the video will at best be only a few seconds long. The issues is listed as known here: http://support.blackboardcollaborate.com/ics/support/default.asp?deptID=8336&task=knowledge&questionID=2733 Although Continue Reading…

Collaborate Fixed!

Thank you for your patients regarding the problems we have been experiencing with Collaborate since Jan 4th 2014. I can now confirm that recordings are working again and as far as I can tell everything is working as expected.   If you find this not to be the case please get in touch.

Collaborate Problems Partially Resolved

It appears that the problems we have been experiencing have been partially resolved. Live sessions should now be working as normal. Currently all recordings remain inaccessible and this is likely to continue until the end of the week. We apologies for any inconvenience caused but this entire episode has been totally beyond our control.